Frequently Asked Questions
Everything you need to know about your Ruko electronics experience.
What is the standard shipping time for Ruko orders?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days for all domestic orders.
Do your electronic products come with a warranty?
Yes, all Ruko electronics are covered by a comprehensive 12-month manufacturer warranty against defects in materials and workmanship.
What is your return policy for opened items?
We accept returns within 30 days of purchase. If the item is opened, it must be in original condition with all accessories and packaging included to be eligible for a full refund.
How can I track my package after it has been shipped?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are Ruko products compatible with international voltage standards?
Most of our devices are dual-voltage (110V-240V), but we recommend checking the specific product technical specifications page before use in different regions.