Returns & Exchanges
At Ruko, we stand behind the quality of our drones and electronics with a 30-day satisfaction guarantee. If your device isn't performing as expected, we offer a streamlined return process to ensure your technology needs are met.
Initiate Your Request
Visit our online returns portal or contact our support team with your order number and the serial number of your Ruko device to start the process.
Package Your Device
Securely pack the item in its original packaging, including all flight controllers, batteries, and accessories to ensure a full refund eligibility.
Ship to Service Center
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for secure transport to our inspection facility.
Inspection and Refund
Once our technicians verify the condition of the electronic components, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing